Since May 7, Al-Aqsa, one of the holiest sites for Muslims, and the neighborhood of Sheik Jarrah in Jerusalem have been the site of violent attacks against Palestinians, many of whom had come to the mosque to worship during Ramadan. During this violence, people took to Facebook and Instagram to post about what was happening to Palestinians using hashtags that referenced the mosque (#AlAqsa). But Instagram, owned by Facebook, blocked many of the posts through its content-filtering system because it inaccurately identified the hashtag as referencing a terrorist organization. While this may have been an error — though a demeanning and culturally ignorant one —its impact on users’ expression and the flow of information cannot be ignored. Palestinians and their supporters were silenced by one of the most powerful communications platforms in human history at a critical moment.

This wasn’t an isolated incident. In today’s world, a small handful of private corporations make some of the most important decisions regarding our online speech. Companies like Facebook, Twitter, and YouTube set rules for what kinds of content they’ll allow people to publish, defining what constitutes “hate speech,” “praise of terrorism,” and “fake news.” And they rely on algorithms to automatically flag certain words or images that appear to cross the lines. Once posts are removed or accounts are suspended, users — particularly those who don’t make headlines and cannot access backchannels — have too little recourse to appeal or get reinstated.

The major social media companies often get content moderation wrong — both because of their vague and sweeping rules, and because they make mistakes when applying those rules, often through blunt automated detection systems. Perfect content moderation may be impossible, but the major platforms can do better. They should give users more control, and respond to user experiences and reports, rather than rely so heavily on automated detection. They should also provide transparency, clarity, and appeals processes to regular users, and not just those that make headlines or have a personal connection at the company.

Here’s a rundown of some recent examples of content moderation gone wrong.

What Qualifies as Praise of “Terrorist” Groups?

Instagram’s ban on #AlAqsa is not the first time that the social media giants have misapplied their rules regarding praise or support of “terrorist” content. Over the summer, dozens of Tunisian, Syrian, and Palestinian activists and journalists covering human rights abuses and civilian airstrikes complained that Facebook had deactivated their accounts pursuant to its policy against “praise, support, or representation of” terrorist groups. Facebook deleted at least 52 accounts belonging to Palestinian journalists and activists in a single day in May, and more than 60 belonging to Tunisian journalists and activists that same month.

Relatedly, in October 2020, Zoom, Facebook, and YouTube all refused to host San Francisco State University’s roundtable on Palestinian rights, “Whose Narratives? Gender, Justice and Resistance”—featuring Leila Khaled, a member of the Popular Front for the Liberation of Palestine. The companies decided to censor the roundtable after it became a target of a coordinated campaign by pro-Israel groups that disagree with Khaled’s political views. In this instance, the companies pointed to anti-terrorism laws, rather than their own policies, as justification.

But these decisions, too, highlight platforms’ role in curtailing speech in an increasingly online world — not to mention problems with the underlying material support laws. One fundamental problem is that governments—not to mention the social media giants—do not have an agreed upon and transparent definition for terms like “terrorism,” “violent extremism,” or “extremism,” let alone “support” for them. As a result, rules regulating such content can be highly subjective and open the door to biased enforcement.

“Hate” Against Whom?

For years, Facebook moderators have treated the speech of women and people of color — including specifically when describing their experiences with sexual harassment and racism — differently than that of men and white people, pursuant to their community standards regarding hateful speech.

In 2017, when Black women and white people posted the exact same content, Facebook only suspended Black women’s accounts.

Notwithstanding tweaks to their community standards and algorithms, that problem persists. This year, for example, Facebook removed posts in groups created by users as spaces to vent about sexism and racism for posting “anything even remotely negative about men.” Meanwhile, “posts disparaging or even threatening women” stayed up. The company banned phrases like “men are trash,” “men are scum,” and even “I dislike men” — but posts like “women are trash” and “women are scum” were not removed, even if users reported the posts.

Similarly, in June 2020, at the height of protests against the police murder of George Floyd, Facebook’s automated system removed derogatory terms like “white trash” and “cracker” more often than slurs against Jewish, Black, and transgender individuals. Even after Facebook attempted to tweak its algorithmic enforcement to address this, Instagram still removed a post calling on others to “thank a Black woman for saving our country,” pursuant to the company’s “hate speech” guidelines.

As Vice and the Washington Post reported, these policies and applications have forced users to avoid using certain words, swapping out “m3n” for “men” and “wipipo” for “white.”

What is “Sexually Suggestive” and What is Socially Acceptable?

Similar problems have arisen with enforcement of the companies’ policies regarding “sexually suggestive” content and posts regarding “sexual solicitation.”

In 2019, users pushed back after Instagram repeatedly took down a topless photo of Nyome Nicholas-Williams, a fat Black woman, in which her arms covered her breasts. The users noted that nude images of skinny white women were not subjected to the same treatment and less likely to be considered inherently sexual.

More recently, Facebook mislabeled an ad by Unsung Lilly, an independent band whose members are a same-sex couple, as “sexually explicit” because it pictured the two women with their foreheads touching. As an experiment, Unsung Lilly uploaded the same ad with two different photos, one with a “nonromantic” photo of themselves and the other of a heterosexual couple touching foreheads. Both were approved by Facebook.

Along with queer users, sex workers, certified sex educators, and sexual wellness brands are also suffering from Instagram’s new community guidelines regarding “sexual solicitation.” These users report that posts including “flagged words, like ‘sex’ and ‘clitoris,’ have been removed from Instagram’s search function.”

Censorship Decisions are Arbitrary

Social media giants silence speech in arbitrary ways. For example, Facebook recently banned a recent college graduate for three days after he posted a rant criticizing those opposed to loan forgiveness and deeming America the “land of ignorance and greed.” The company also drew seemingly random lines regarding absentee voting, poll-watching, and COVID-19 during the 2020 presidential election, removing such posts as “If you vote by mail, you will get Covid!” and “My friends and I will be doing our own monitoring of the polls to make sure only the right people vote,” but permitting “If you vote by mail, be careful, you might catch Covid-19!” and “I heard people are disrupting going to the polls today. I’m not going to the polling station.”

A Path Forward

These examples highlight ongoing problems with the social media giants’ content moderation policies and practices — specifically, a lack of clarity in community standards, policies that cover too much speech, a disconnect between automated systems and actual user reports, and insufficient access to appeals. These problems have significant impacts in the offline world, altering discourse and limiting access to potentially critical information.

For these reasons, if they are to err, the major social media companies must err on the side of enabling expression. They should establish content policies that are viewpoint neutral, and that favor user control over censorship. And they should ensure that any expansion of content policies comes with a commensurate expansion of due process protections — clear rules, transparent processes, and the option of appeals — for all users. Because of the scale at which these platforms function, errors are inevitable, but there can be fewer and even those that still occur need not be permanent.

I was shot multiple times by police and then unlawfully thrown in jail to cover up the excessive force violation. I am a 34-year-old Black man. I was charged with aggravated assault, but I never hurt anyone. I was hurt plenty, though. Police do fucked up shit and get away with it, and people need to hold them accountable to make society better as a whole. There’s no accountability when it comes to police or jail staff. In order for any society to function, there has to be accountability on both sides. What if somebody didn’t do nothing wrong and you’re covering it up? That means corruption just kills the system, everything that was meant to be good. I understand that officers risk their lives, they wake up every day and take on a challenge to make sure everyone is safe. That is an honorable act. But when you have people who lie or misuse their power, and another person helps them support that wrong action, that brings shame upon every good police officer. It brings shame on every department. In order for something to be built, something has to be destroyed, and this jail’s administration has to be destroyed. We’re too far along as a society to continue to be submerged in the wrongs and the corruptions, instead of to stand for what’s right.

Oaklee Thiele is an artist and disability rights advocate

After I got shot, those bullets shattered my foot and messed up my bowels. I’m still dealing with obstructions and I walk with a limp that only gets worse every day. I keep putting in sick calls; they don’t care. Since I’ve been inside, I’ve used a wheelchair, a walker, and then a cane. I still need the cane, but it disappeared when I went to solitary and I haven’t had it since. With the pain in my foot, getting around is really hard. I’ve stopped using my recreation hour, the only one I get out of my cell every day, because I’m afraid to get hurt even worse. Having a cell with grab bars in the bathroom would make me feel safer, but there’s only two of those on the pod and guys have to buy their way in. We don’t have any handicap showers, either. Once you go to jail, you get denied medical treatment. These are the people who are supposed to care for you. They take on a leadership role to care for you, but they don’t do it. It’s deception. That’s not a society that I want to live in or one that I think anyone else wants to live in.

There’s no difference between what the police did to me and what’s happening in jail: the non-caring, the covering up, the assaults, being put in the hole. It’s not a different society. I just came off a five-month stint in solitary. Let me tell you － it’s petrifying. The constant dimness, the blood and vomit covering the cells, the neglect and abuse from guards. It’s terrible to be going through all of that. Especially for someone with mental illness like me, the hole is no joke. I have PTSD, severe depression, antisocial disorder, anxiety, and paranoid schizophrenia. Everything about being in here just makes it worse. I went on a hunger strike a few months back to protest how bad things are, and they threw me in a suicide cell under a freezing cold vent to stop me from protesting. At one point, I was too sick to stand when the guards told me to and they tased me and shot me with pepperball bullets instead of calling medical. If you have a mental health crisis, they respond with force and shoot you with pepperballs. I haven’t had the chance to talk to a therapist since I’ve been in here, but I guess I’ll keep asking. I don’t know how I’m supposed to be “rehabilitated” like this.

Oaklee Thiele is an artist and disability rights advocate

It’s just one big system to eradicate everyone’s rights. If someone violated those rights and there’s evidence to support that, that person has to be held accountable. The only way we can address this problem is by coming together. It’s linked to the outside with police misconduct and what happened to Breonna Taylor. How long can we expect people to peacefully protest when their rights are violated? I wish people understood that jail isn’t really what they think it is; it’s a façade. This place isn’t meant to help you get better. When I was in solitary, I did ask for help but it never came. I was left in a cell, spitting up blood, laying in my own vomit, to die. If it wasn’t for certain medical staff who went against the norm and upheld their oath to provide adequate medical treatment despite officers telling them, “That’s not the way we do things here,” I wouldn’t be alive.

I’m not the only one who feels this way. I try to help others write their grievances and get some justice, but it just puts an even bigger target on my back. I won’t stop doing it, though. It’s sad that the people in charge of taking care of us abuse that power rather than help us like they should. It’s not nothing to play with. People in here are being beaten, abused, and left to die. We need people; we need you. Too many people see history as just that － in the past. They don’t realize that history is now.

Note: This piece was originally published in The Breaking Point Project.

A nationwide attempt to censor discussions of race in the classroom is underway. In recent weeks, Republican lawmakers across the country have proposed bills banning teaching “divisive concepts” in K-12 public schools and in public colleges and universities. The new bills target efforts to provide education about gender and race discrimination, including critical race theory, an academic concept and practice that recognizes systemic racism is deeply ingrained in American society and examines how our systems promote inequality. Now, state lawmakers are attempting to use these bills to bar educators from teaching critical race theory and related concepts like white privilege and racial equity in schools. These bills don’t just set back progress in addressing systemic issues, they also rob young people of an inclusive education and blatantly suppress speech about race. Some bills also target government contractors and agencies — inspired by an executive order issued by former President Trump — despite the fact that the EO was struck down in federal court and withdrawn by the Biden administration.

Just last week, Tennessee Republican lawmakers passed a bill to oppose critical race theory in schools, prohibiting educators from teaching specific concepts like white privilege. The governor of Idaho also recently signed a bill to ban critical race theory instruction in all public schools, including universities, claiming critical race theory “exacerbates and inflames divisions” in ways that are “contrary to the unity of the nation.” Some state lawmakers, such as in Louisiana, have similarly proposed bills banning these teachings under a similar guise, claiming these concepts are “divisive.” These bills mimic former President Trump’s order banning diversity training for federal entities and grantees that were deemed “divisive concepts” or “harmful ideologies.” The bills also draw on the 1776 commission report released by the Trump White House that experts have widely discredited and that President Biden rescinded upon taking office.

What these lawmakers claim are “harmful ideologies” are actually concepts used to educate individuals on systemic barriers and discrimination people of color and other marginalized groups still face in this country across our institutions. Imagine being a middle school history teacher and not being allowed to use concepts or terms like “systemic racism” to teach about slavery. Or being a college student in a political theory course and not being able to raise questions about white privilege. This is exactly what state lawmakers across the country are trying to make happen.

The recent Black Lives Matter movement has shown that people across the country fully acknowledge the realities of systemic racism are still alive and well, and the need to dismantle oppressive systems and pursue change is more important than ever. But rather than engage with these conversations taking place across the country, lawmakers seek to silence individuals, educators, and young people and impose an alternate version of American history — one that erases the legacy of discrimination and lived experiences of Black and Brown people, women and girls, and LGBTQ+ individuals. Our country needs to acknowledge its history of systemic racism and reckon with present day impacts of racial discrimination — this includes being able to teach and talk about these concepts in our schools.

Using these laws to prevent talk about racism is anathema to free speech— a right many conservative lawmakers claim to hold dear. The First Amendment protects the right to share ideas, including the right of listeners to receive information and knowledge. With respect to contractors and grantees, the Ninth Circuit held that the government cannot prohibit private entities from conducting anti-racism trainings just because they accept some public funding. State legislators would do well to heed this ruling. Likewise, in the university setting, principles of academic freedom protect a professor’s right to make teaching choices without government interference. And even with respect to K-12 education, where states generally have latitude to determine school curricula, these bills overstep the government’s legitimate authority. Instead of encouraging learning, the bills effectively gag educators and students from talking about issues of the most profound national importance, such as the impact of systemic racism in our society. This is a blatant attempt to suppress speech about race these lawmakers disfavor.

Banning conversations about race — and gender and sexuality — in schools also risks maintaining or creating education environments that are unwelcoming to students of color. Researchers and educators recognize that a school-wide approach involving education and training is necessary to combat harassment and bullying on the basis of race and gender. Laws banning conversations about race jeopardize this important work. Additionally, for students of color, the ability to learn about the experiences and viewpoints of people of color and America’s legacy of racism is critical to feeling connected and equally valued. Outlawing education about racism can alienate students of color from obtaining an education. It also harms the entire student body and risks sewing the very divisions claimed to be avoided. As the Supreme Court recognized in Brown v. Board of Education, “[e]ducation is the very foundation of good citizenship. … [I]t is a principal instrument in awakening the child to cultural values.” A prohibition on talking about issues of race and racism is a disservice to all students and to society.

This is why it’s critical to protect educators and students’ rights to talk about race and gender in schools. All young people, especially students of color, deserve an inclusive education and the right to express themselves around issues such as race. These anti-critical race theory bills rob young people of an inclusive education and suppress speech about race, and now, it’s up to state governors across the country to veto these harmful bills.