The American Civil Liberties Union Foundation of Florida (ACLU of Florida) seeks a full‑time Development Operations Associate to support the Development Department in achieving its fundraising goals. This is a hybrid position, with preference for candidates able to work regularly from our Miami office. All candidates must reside in Florida.

The Development Department includes four full‑time fundraisers and a grant writer. The Development Operations Associate plays a key role in donation processing, donor acknowledgment, data management, research, reporting, and overall departmental operations.

About the ACLU of Florida
The ACLU of Florida is the state affiliate of the national ACLU, a leading public interest organization dedicated to defending civil rights and civil liberties. For more than 100 years, the ACLU has protected the freedoms that define American democracy through litigation, policy advocacy, public education, and communications. Operating in all 50 states, the ACLU’s work is carried out in large part through affiliate organizations such as the ACLU of Florida.

As the state’s largest civil rights organization, the ACLU of Florida addresses a broad range of issues, including freedom of speech, racial justice, due process, privacy, religious liberty, criminal justice reform, voting rights, reproductive freedom, LGBTQ+ rights, disability rights, and immigrants’ rights. The organization litigates constitutional cases in state and federal courts and also submits administrative complaints to government agencies.

Key Responsibilities

Gift Processing & Database Management

• Process donations from various giving channels and enter data into the donor database.
• Prepare and send timely gift acknowledgments.
• Create and manage mailing lists for fundraising communications.
• Generate reports on donations, donor demographics, and giving history.
• Maintain and update the development database in coordination with Development staff.
• Retain backup documentation for audits, reconciliations, and reporting.
• Collaborate with the Finance team on reconciliations and related activities.
• Stay current with industry best practices and ACLU national guidelines.
• Utilize Tableau to inform development team decision making.

Research & Prospect Management

• Conduct data analysis and research to identify new donor prospects and funding opportunities.
• Provide reports to executive leadership and development staff in support of statewide donor engagement and travel.
• Ensure development officer portfolios are consistently updated with new prospects.

Operational Support

• Serve as the main point of contact for cross‑functional internal inquiries.
• Track development officer metrics and prepare reports to ensure departmental KPIs are met.
• Assist with preparing data and materials for departmental and board committee meetings.
• Collaborate with the Finance team to reconcile monthly gifts and ensure timely payment of related invoices.
• Lead the annual reconciliation process, in collaboration with the Finance team, involving both the affiliate and the National ACLU.

Other Duties

• Assist with special projects and other tasks assigned by the Director of Philanthropy.

Qualifications and Attributes

• Minimum of five years of experience in data entry, database management, or client relations required; experience in nonprofit fundraising and gift processing is strongly preferred.
• Associate or Bachelor's degree in philanthropy, nonprofit management, business administration, client relations, or related field preferred.
• Strong proficiency in CRM platforms (e.g., Salesforce, Blackbaud) is required.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and SharePoint.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and time‑management skills with the ability to meet deadlines under pressure.
• High attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively across teams.
• Ability to manage sensitive and confidential information.
• Demonstrated ability to work effectively with colleagues and stakeholders at all levels.
• Deep commitment to the mission of the ACLU of Florida and to the principles of equity, diversity, and inclusion.

Key Performance Indicators

• Accuracy and timeliness of donation entry and donor acknowledgments.
• Clear and professional communication with donors and partners.
• Quality and relevance of reports generated on donor data and fundraising metrics.
• Proactive and dependable operational support to the Development team.
• Effective collaboration with internal and external stakeholders.

Compensation and Benefits
The starting salary range is $60,000–$81,000, commensurate with experience and qualifications. Benefits include generous health, dental, and life insurance; a defined‑contribution retirement plan; and ample vacation and sick leave.

Application Procedure
Please submit a letter of application and résumé to:

ACLU of Florida, Development Department

4343 West Flagler Street, Suite 400 Miami, Florida 33134

Via email to [email protected]

Please indicate “Development Operations Associate” in the subject line of your email and note in your cover letter where you learned of this posting. No phone calls, please.

Applications will be accepted until the position is filled.

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, and record of arrest or conviction.